4Service Russia

4Service is a specialist Mystery Shopping service provider in Eastern Europe and Central Asia.

4Service Russia is presently 4Service’s largest division. Our clients are the largest Russian companies, including banks, retailers, networks, restaurants, etc. Our Moscow office provides services and support for both domestic and international projects. Clients...

4Service not only provides its clients with key information regarding service quality in its regions, but also acts as their partner in improving operational effectiveness and increasing profitability.

35.000 mystery shoppers based in 434 cities all over the Russian Federation  and the neighboring post soviet states enable us to carry out even the most geographically complex and challenging projects. We are constantly investing in mystery shopper recruitment, thus ensuring an ever-growing geographical coverage for our client’s projects. Some of our current and past projects have covered Northern Russia, East Siberia, Kamchatka, Sakhalin Island, etc. All our mystery shoppers undergo a strict selection process, receive introductory and project-specific tuition, following which they have to complete a certification program for each project in which they wish to participate.

4Service clients have full access to on line mystery shopper reports and analytics using Shopmetrics system (USA). Shopmetrics is the top Mystery Shopping software product currently on the market; moreover, it is the only one to have been completely localized into Russian. Dozens of major Mystery Shopping providers all over the world (USA, Europe and Asia), as well as thousands of client companies, are using Shopmetrics, providing them with a very convenient and efficient interface, allowing them to perform online analytics, and also ensuring strict confidentiality — view demo.

4Service™ has been a member of European Mystery Shopping Providers Association (MSPA Europe) since 2005, strictly adhering to its quality standards and ethics. 

Contact information:
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4Service Russia
Tel.: for CLIENTS +7 495 258 56 87; + 7 985 12 009 12
Tel.: for SHOPPERS  +7 499 703 17 13
info@4service.ru
www.4service.ru