4Service™ today has the following resources for carrying out Mystery Shopping Programs:

• More than 17,000 Mystery Shoppers in our database: our shoppers in Russia, Ukraine, Belarus, Kazakhstan and Moldova are people from various socio-demographic backgrounds, who are ready to play the role of customer and assess the level of service quality at any enterprise – from a fast-food restaurant to the corporate department at a large bank. All mystery shoppers go through a strict selection process, testing and training with respect to the development of service evaluation skills, as well as preparation for the particularities of the project to be performed. We tend to motivate our Mystery Shoppers by their own participation in service quality improvement in Eastern Europe.
• Software ServiceLook Online 1.0: The system of current on-line reporting and the analysis of Mystery Shopping information. This system allows for the transmission of Internet-reports on the quality of service of every net item within 24-48 hours after the service evaluation, and also makes it possible to see all the service trends each of their subdivisions or the company in general real-time operation mode and also see the dynamics of the main indexes and parts of service. All the information on Mystery Shopping programs is kept in an Internet database on the site www.job4shoppers.net, and is constantly available for 4Service™ customers.
• Audio & Photo Mystery Shopping: Digital audio and photo recording technology makes it possible to have a secret audio recording of a dialogue between a Mystery Shopper and a representative of the service personnel and to take pictures of the visual aspects of service. These digital files are available on the Internet in 24-48 hours and can be used by the client’s line-management for everyday control and improvement of the company subsidiaries and front-line personnel. In order to realize Audio & Photo Mystery Shopping, we have a large number of digital dictaphones and photo cameras in stock.
• Methodological Mystery Shopping background allows for the development not only of professional Mystery Shopping tools for any branch, but also any quality evaluation scenario, from truck repair at a service station to a sushi-bar visit or a courier service evaluation. We have gained methodological information due to vast Mystery Shopping experience and constant experience exchange with our foreign counterparts, and today we are ready to carry out Mystery Shopping projects of any level of difficulty.

Today, 4Service™ offers the following advantages as a Mystery Shopping provider:

1. Leadership and experience
4Service™ is the leader in Mystery Shopping. We serve the largest companies, handle huge projects with thousands evaluations per month. We have been in operation longer than the others; our experience and business volume is the greatest in the market.

2. Specialization
4Service™ specializes in Mystery Shopping. We are NOT engaged in market research. We do not conduct personnel training. Just Mystery Shopping.

3. International cooperation
We are integrated into international Mystery Shopping alliances and associations: MSPA Europe and IMSA (for Ukraine), which allows us to use state-of-the-art methods and technology in our work.

4. Actual consumers as Mystery Shoppers
Unlike marketing and training agencies, we engage actual consumers of your goods and services to conduct evaluations; our practices allow this. 4Service™ Mystery Buyers are NOT interviewers, NOT promoters, and NOT unemployed people in search of pay. They are your usual customers.

5. Reports on the Internet
You will see all questionnaires, audio recordings, ratings, trends and statistics related to your chain on the Internet on a secured and updated Web page (program ServiceLook Online 1.0.). You don’t have to wait until an analytical report is prepared.

6. High Speed transfer of evaluations
Evaluations are transferred to the Customer online from any region within 24-48 hours. The service employee’s work today will be made known to his or her superior tomorrow.

7. Consulting
We will not leave you alone with questionnaires and reports. By thorough step-by-step consultation - from developing service standards and overcoming resistance on the part of personnel to “interfacing” the Mystery Shopping program with your Company’s motivation and payroll system, you will be able to change Mystery Shopping from a service research project into a program of improving the quality of service in your company!
4Service™ is a specialized Mystery Shopping service provider in Eastern Europe with offices in Moscow and Kiev, and a member of the European Mystery Shopping Provider Association (MSPA Europe) and tUkraine member for he International Mystery Shopping Alliance (IMSA).

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