In different industries served, service can be of a different nature. Bank branch service differs a lot from the service at a gas station, and is completely different from hotel service. Customer expectations of service at a cinema service is in no way the same as that at a department store. The service in a slot machine parlor is of different nature as compared to service at a pharmacy. Not only the nature of service, but also the way in which it is improved can vary. Notwithstanding particularities, the need for service quality control remains invariable, just as the need of Mystery Shopping for every service company does.

The main Mystery Shopping users in the world are:

Petrol stations  Banks and financial institutions  Retail chains  Restaurants  Hotels  Cinemas  Car dealerships  Amusement parks

Casinos and Slot machines parlors  Medical companies  Transport (buses, railway stations, airplanes, ships)  Government establishments  Sport clubs  Travel agencies  Real estate agencies  Call centers and others

Mystery Shopping is used where it is necessary to have high-quality service!