In recent years, thanks to the introduction of modern technology, we have transformed Mystery Shopping from simply a method of researching service into one of the principal tools for improving quality in a company. 4Service’s Mystery Shopping program is deeply integrated with your company’s HR procedures and aids in improving the quality of customer service.

ONLY THE FACTS: 7 REASONS WHY OUR CLIENTS CHOOSE US TIME AND TIME AGAIN

REASON # 1

The most experience in Mystery Shopping in Eastern Europe. Professional specialization – Mystery Shopping ONLY!

4Service is the first specialized provider of Mystery Shopping services in Eastern Europe. Since 2001, we have conducted more than 180,000 service evaluations in the most diverse sectors – in retail trade, restaurants, banks, hotels, and gas station chains. Today, 4Service is the technological leader and remains the most experienced provider in the region.

REASON # 2

We select Mystery Shoppers who fit the profile of your ACTUAL customer.

Our unique process in recruiting Mystery Shoppers allows us to engage your actual customers in the Mystery Shopping – for example, affluent people with a high level of income. We always tell our clients, 'We don’t teach our Mystery Shoppers to play the role of your customers – they are your customers'.

REASON # 3

We know how to TRAIN the Mystery Shopper for your project.

Using the 4Service software, we instruct each Mystery Shopper DIRECTLY and NEVER entrust the training of Mystery Shoppers to regional agencies. Furthermore, we ALWAYS verify whether the Mystery Shopper is READY to participate in you project – using a Mystery Shopper 'certification' technique.

REASON # 4

Quick and Convenient reporting ONLINE.

With us, you don’t wait until the agency writes you a report. You receive all information ON-THE-SPOT on the 4Service Web site within 24-48 after the Mystery Shopper has visited the location. Questionnaires, audiotapes, photographs, scanned cheques, subdivision ratings, company service dynamics, and various analytical data are all available to you  AROUND-THE-CLOCK on the 4Service Web site.

REASON # 5

Deep and comprehensive ANALYSIS of service oriented toward the CONSUMER.

Straightforward and convenient analytical data allows each consumer to obtain that particular type of analysis, which he or she needs. TOP MANAGEMENT sees common service trends in the company; the TRAINING CENTER deeply analyzes the weak areas in service; and the STORE DIRECTOR knows what he should draw the staff ’s attention to. Furthermore, the client has the opportunity to INDEPENDENTLY analyze Mystery Shopping data in DESIGN VIEW – on the 4Service Web site.

REASON # 6

Unique consulting – we help you to USE Mystery Shopping to improve service quality in your company.

We don’t leave you alone with questionnaires and reports. Through careful consultation, from 'interfacing' the Mystery Shopping program with your company’s motivation and payroll system to surmounting employee resistance and the 'internal acceptance' of the program at all levels of your company, you are able to transform Mystery Shopping from a service research project into a program for service quality improvement in your company!

REASON # 7

Access to Western techniques and world experience in Mystery Shopping.

Several facts:

• 4Service operates on the basis of a software product developed in the USA especially for Mystery Shopping providers.

• 4Service is a member of MSPA Europe.

• 4Service conducts continuous methodological monitoring in the Western Mystery Shopping market.

• 4Service employs the services of Western consultants and participates in all conferences in the Mystery Shopping market.

We are constantly assimilating the best practices – and as a result, 4Service today transmits and adapts the best Western Mystery Shopping techniques for the Eastern European market.